Refund Policy
At iLuxe Home, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for products and services purchased from us.
Eligibility for Refunds
Refunds may be considered under the following conditions:
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The request is made within 30 days of the original purchase date.
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The product or service was not delivered as described or is defective.
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The service was canceled prior to commencement, where applicable.
Non-Refundable Items
Unless otherwise required by law, the following are generally non-refundable:
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Custom, special-order, or made-to-order products.
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Services that have already been rendered or substantially performed.
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Digital products, licenses, or downloadable content once access has been granted.
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Labor, installation, programming, or consultation fees.
Refund Process
To request a refund, customers must contact us at refunds@iluxehome.com with:
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Proof of purchase
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A brief explanation of the reason for the refund request
Refund requests are reviewed on a case-by-case basis. Approval is not guaranteed.
Refund Method
Approved refunds will be issued to the original form of payment unless otherwise agreed. Please allow [5–10] business days for the refund to be processed, depending on your financial institution.
Partial Refunds
In some cases, partial refunds may be issued for:
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Partially completed services
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Products returned with missing components or signs of use
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Cancellations made after work has begun
Cancellations
If a service or project is canceled by the customer after work has started, any costs incurred up to the cancellation date may be deducted from the refund amount.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting.
Contact Us
If you have questions about this Refund Policy, please contact us at:
iLuxe Home
623-255-7222